TUPPERWARE® Warranty

As of February 2024

Initiating a Claim: If you have reviewed our Warranty Policy and wish to initiate a warranty claim, please select one of the following options:

  • Please reach out to your independent Tupperware® consultant in the event that you have a warranty claim. Your consultant is able to access our online warranty system to service your warranty needs.
  • Should you have a warranty claim and not have a consultant, please feel free to use our Consultant Finder to connect with one of the amazing independent consultants in your area so they may assist you with any warranty claims.
  • In the event that you do not wish to process your warranty claim through an independent Tupperware® consultant, you also have the option to provide the product to our Warranty Team for warranty consideration in accordance with the Warranty Product Shipment Instructions. Note that you will be responsible for shipping fees to ship the product to Tupperware.  

Claim Timing: Please note that our typical turnaround time for handling a warranty claim is 10-12 weeks from receipt of the product and/or claim, plus shipping time if applicable.

Warranty Claim Product Shipment Instructions:
If you will be sending a product to Tupperware in connection with a warranty claim, please follow the steps below:

  • Send the affected product to the applicable address for the country in which you are located, as set forth below.

US

Canada

Tupperware Manufacturing
Attention: Warranty
248 Tupperware Road
Hemingway, SC 29554

Tupperware Warranty
c/o Purolator
22 Worcester Rd.
Etobicoke, Ontario M9W 5X2

  • In the shipment, include the following:
  • Itemized list of items being sent back;
  • Your (or, if you are a consultant, your customer’s) contact information (name, email, phone number, return mailing address);
  • All product pieces, even if only part of the product is damaged.
  • Keep a copy of the itemized list of items sent and save your shipping receipt with tracking information.

Once products are received, the Tupperware team will open a claim ticket documenting the receipt of the product(s) and the progress of the warranty analysis. They will evaluate the product and determine if the product issue arises from a warranty issue covered by the applicable provisions of the Warranty Policy. If Tupperware determines that the product issue arises from a covered warranty issue, Tupperware will, at its discretion, provide you a remedy through product or part replacement, repair or voucher credit, as further detailed in the Warranty Policy.

TUPPERWARE'S WARRANTY POLICY

As of February 2024

Tupperware provides the Limited Lifetime Warranty described in this policy for most of its products. Products that are not covered by the Limited Lifetime Warranty are noted with an exception in the applicable catalog, product literature or product description and are subject to the applicable warranty as described in this policy. Note that in some circumstances, and for all Premium Product warranty claims, you may be required to send the affected item to Tupperware at your own expense in order for us to process a warranty claim. The process for sending in an item for a warranty request is detailed in the Warranty Claim Instructions.  

  • LIMITED LIFETIME WARRANTY

Tupperware warrants that Tupperware® brand products that are subject to the Limited Lifetime Warranty will not chip, crack, break, peel or warp (as such terms are defined in the “Definitions” section below), when used under normal, non-commercial use, for the lifetime of the product. In the event of a product’s failure to meet the foregoing warranty, Tupperware, at its election, will either replace the affected product with a like or similar product or provide toward future purchases of Tupperware® brand products. This warranty does not cover damages arising from the exclusions set forth in the “All Warranties: Exclusions” section of this policy. Tupperware may require you to provide photographic or video evidence of the warranty may at its discretion require the product to be sent to Tupperware for evaluation of the validity of the warranty claim. You will be responsible for shipping and handling charges and applicable taxes relating to warranty replacement items or parts.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. THESE WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Definitions:
Chipping:  a cut or break of a piece of the product that occurs along the edges of a product.

Breaking:  the production of a hole in the product.

Peeling: the shedding of the outer layer of the product in strips or pieces.

Cracking: a line or network of lines on the surface of the product which has split the product without breaking it into separate parts.

Warping: the material physical distortion of a product manufactured after September 1979 that is noted to be dishwasher-safe in its labeling, catalog description, product literature or product description, when such distortion arises from normal dishwasher use in accordance with applicable instructions.

  • QUALITY WARRANTY

Products whose descriptions are marked with the ‘Q’ symbol are warranted to be free of manufacturing defects for one year from the date of purchase when used under normal, non-commercial use. In the event of a product’s failure to meet such, Tupperware, at its election, will either replace the affected product with a like or similar product or provide a credit toward future purchases of Tupperware® brand products. This warranty does not cover damages arising from the exclusions set forth in the “All Warranties: Exclusions” section of this policy. Tupperware may require you to provide photographic or video evidence of the warranty may at its discretion require the product to be sent to Tupperware for evaluation of the validity of the warranty claim. You will be responsible for shipping and handling charges and applicable taxes relating to warranty replacement items or parts.  This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

  • 30-DAY WARRANTY

Products designated with the ‘G’ symbol are warranted to be free of manufacturing defects for thirty calendar days from the date of purchase when used under normal, non-commercial use. In the event of a product’s failure to meet such, Tupperware, at its election, will either replace the affected product with a like or similar product or provide a credit toward future purchases of Tupperware® brand products. This warranty does not cover damages arising from the exclusions set forth in the “All Warranties: Exclusions” section of this policy. Tupperware may require you to provide photographic or video evidence of the warranty may at its discretion require the product to be sent to Tupperware for evaluation of the validity of the warranty claim. You will be responsible for shipping and handling charges and applicable taxes relating to warranty replacement items or parts.  This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

  • NO WARRANTY – “AS-IS” PRODUCTS

Products marked with the ‘Z’ symbol are sold and accepted “AS-IS”. These products are not eligible for any type of warranty request or replacement, repair, credit towards a future purchase, or refund in the event of any defect. TUPPERWARE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THESE PRODUCTS.

  • PREMIUM PRODUCT WARRANTY

“Premium Products” are products listed as such in this policy, as such list may be updated by Tupperware from time to time. Premium Products are warranted to be free from defects in material or workmanship for the lifetime of the product when used under normal, non-commercial use. This warranty does not cover damages arising from the exclusions set forth in the “Premium Product Warranty Exclusion” or “All Warranties: Exclusions” sections of this policy. In the event of a product’s failure to meet such, Tupperware, at its election, will either replace the affected product with a like or similar product or provide a credit toward future purchases of Tupperware® brand products. You will be responsible for shipping and handling charges and applicable taxes relating to warranty replacement items or parts.  This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Premium Products for which a warranty claim is made must be sent to Tupperware for evaluation of the validity of the warranty claim.  Shipping charges paid by customers are not refunded.

Below is a list of current* Premium Products.

Premium Products*

Daily Universal Cookware

Microwave Pressure Cooker

Chef Series II Cookware

Universal Knives

Ultra Pro Ovenware

MicroPro Grill

*As of February 2024

Please note: If your product is a premium product or limited-warranty-period product not listed here, its period of warranty coverage may have expired. Products whose warranty periods have expired* and which are no longer eligible for warranty coverage include: Chef Series I Cookware

PREMIUM PRODUCT WARRANTY EXCLUSIONS

Certain actions with respect to Premium Products may invalidate your warranty. Please note the following exclusions to warranty coverage for Premium Products.

DAILY UNIVERSAL COOKWARE AND CHEF SERIES II HARD-ANODIZED ALUMINUM COOKWARE WARRANTY EXCLUSIONS:

The following situations are excluded from warranty coverage for the Daily Universal Cookware and Chef Series II Hard-Anodized Aluminum Cookware:

  • Minor imperfections, surface markings as a result of shipping, and slight color variations.
  • Breakage of glass covers.
  • Damages resulting from overheating, use of aerosol cooking sprays, improper cleaning, dishwasher cleaning, use of caustic or other non-approved cleaners.
  • White marks on the stainless steel bases.
  • Holes in the bottom/pitting corrosion caused by salt.
  • Blue-brown marks on the stainless steel bases.
  • Rust.
  • Scratches.
  • Damage, browning or peeling of, or scratch to coating, including non-stick coating.
  • Mineral deposits.
  • Any other damage which does not impair the functionality of the product.

The following actions will invalidate your Daily Universal Cookware and/or Chef Series II Hard-Anodized Aluminum Cookware warranty:

  • Using non-stick cookware on high heat for an extended period of time.
  • Using aerosol cooking spray.
  • Washing non-stick cookware in the dishwasher.
  • Using metal utensils on any non-stick surface.
  • Using scouring pads, steel wool, abrasive cleaners or bleach.
ULTRA PRO OVENWARE WARRANTY EXCLUSIONS:

The following situations are excluded from warranty coverage for the Ultra Pro Ovenware:

  • Breakage due to dropping or impact.
  • Heat distortion.
  • Heat-caused blistering.
  • Cuts or scratches.
  • Indentions caused by contact from kitchen preparation tools.
MICROWAVE PRESSURE COOKER WARRANTY EXCLUSIONS:

The silicone parts of our Microwave Pressure Cooker are excluded from warranty coverage and are provided AS-IS, with no warranty whatsoever.

UNIVERSAL KNIVES WARRANTY EXCLUSIONS:

The following situations are excluded from warranty coverage for the Universal Knives:

  • Heat damage.
  • Black marks at knife (rust).
  • Blunt blade.
  • Broken blade (without dark stains).
  • Cracking.
  • Breaking of the knife point.
  • Warping of the blade edge.
MICROPRO GRILL® WARRANTY EXCLUSIONS:

The following situations are excluded from warranty coverage for the The MicroPro® Grill:

  • Minor imperfections.
  • Surface markings as a result of shipping.
  • Slight color variations.
  • Damage arising from overheating, use of aerosol cooking sprays, improper cleaning, dishwasher cleaning, use of caustic or other non-approved cleaners.
  • Any other damage which does not impair the functionality of the product.

The following actions will invalidate your MicroPro® Grill warranty:

  • Using the product under high heat for an extended period of time.
  • Using aerosol cooking spray.
  • Washing in the dishwasher.
  • Using metal utensils on any non-stick surface.
  • Using scouring pads, steel wool, abrasive cleaners or bleach.

ALL WARRANTIES: EXCLUSIONS

Product damages arising from any of the following situations are excluded from warranty coverage for all Tupperware® brand products:

  • Damage attributable to misuse, abuse, accidents or alterations to the products.
  • Chipping or breakage of glass or china items due to dropping.
  • Failure to use and/or care for products in accordance with all applicable instructions.
  • Food stains and discoloration.
  • Minor scratches and imperfections that may occur.
  • Cuts made by knives or other sharp objects, including teeth when chewing.
  • Damage to a microwave-safe product that is caused by microwaving of foods high in sugar or fat.
  • Melting of a product from touching a stove burner, dishwasher heating element or other extremely hot object.
  • Warping of a product when used in a dishwasher contrary to product instructions or label information.
  • The following damages to Silicone Bags (where available):
    • Traces of carbonization left through the use of high temperatures such as a grill.
    • Dark marks resulting from burning substances such as fat or chocolate.
    • Stickiness, which is normal on silicone and does not affect the performance of the product.

End of Policy.

WARRANTY FAQ

Why can’t I call Customer Care to have my warranty pieces replaced over the phone?
Our online warranty processing system is being updated. At this time, we do not have a timeframe for when it will be available. Your current options are to contact your independent Tupperware® consultant, or follow the above steps to send your warranty claim to our Warranty Team.

If I ship my pieces to Tupperware, do I have to pay for shipping replacements back to me?
No, Tupperware will cover the shipping cost to ship replacement pieces to you.

Can I get a mailing label to send my pieces?
Shipping costs related to returning products for warranty claim review are the responsibility of the customer. We do not provide mailing labels.

How long will it take for me to receive my replacements back?
Currently, our processing time is 10-12 weeks plus shipping timeframe.

How will I be informed on the status of my warranty replacement?
Please call us at 1-800-887-7379 or email us at NACustomerCare@Tupperware.com to request a status.